Covid-19 Information and Updates - Updated 2 November

To reduce the number of face-to-face interactions with the community and protect our staff and their ability to carry out ongoing essential services, the Derwent Valley Council Offices will reopen to the public from 10am - 4pm from Monday 24 August for essential visits only.

Council operating hours are still 8.15am – 5pm (Mon - Fri) and Council services can be accessed over the phone, by email or via our website. We encourage all enquiries by phone or email where possible.

Information on the Tasmanian Government and Council's response to COVID-19.

This information includes support available to individuals, business and community organisations including grant funding and mental health support and where to access further information around the pandemic and Council services.

Please stay home, save lives. Practise social distancing and good hygiene practises.

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New Residents Online Kit

This webpage is designed as an online ‘kit’ for new residents, to help you get to know the services and facilities Council provides.

The Derwent Valley municipality offers a great quality of life, close to both city and wilderness. Read about the valley’s history and community.

If you'd like to learn more about your community and the people that live here, you can access detailed demographic data is available.

The Our Valley 2030 Strategic Plan outlines the vision Council and the community are working together to achieve.

You may also like to follow Derwent Valley Council on Facebook where we regularly post about activities, events, projects and other information that affects our community.

Rates: Find out what you need to know regarding Payment of Rates and see the Notice of Rates and Charges for the 2020/2021 Financial Year.

Rubbish and Recycling collection: The Council has three days for ordinary kerbside rubbish and recycling collection on Monday, Tuesday and Friday depending on your location. See more information regarding Kerbside Collection including maps and ordering of new or replacement rubbish bins, and information on Recycling Services including what can and can't be recycled and collection calendar.

Refuse Sites: Council operates two Waste Transfer Stations in the valley, Peppermint Hill in New Norfolk and National Park. Tip vouchers are provided to residents with their rates notices giving residents 12 tip vouchers each year. Residents who rent and don't receive rates notices can collect their tip ticket allocation from the Council offices on Circle Street, New Norfolk.
See refuse site location, opening hours and other information.

Peppermint Hill Refuse Site Fees and Charges.

National Park Waste Transfer Station Fees and Charges.

Animal Control: For information regarding animal control including dog registration and impounded dogs see our animal management page.

Council's Dog Management Policy brochure includes info about your rights and responsibilities as a dog owner, and maps indicating off-lead, on-lead and no-go-zones.

Children and youth: There are a variety of services and facilities available for families and children in the valley. They include child care, free childhood immunisation sessions and several youth services including Derwent Valley Future Action Team (D'FAT), 26 TEN educational services and the StreetSmart handbook, a helpful resource for young people, parents and teachers.

Health and Community Services: Derwent Valley is a member of The Right Place Health and Community Services program, which helps people better connect with health and community services.

Fire: Council carries out an annual fire hazard management and abatement program. Read about this and how you can protect your property. Living in an area such as the Derwent Valley brings you in close proximity to many people with wood fires, and it's important to know about monitoring Air quality and domestic smoke management.

Meetings of Council: Ordinary meetings of Council are usually held on the third Thursday of each month. Meetings are held at the Court House, Circle Street, New Norfolk, commencing at 6.00pm unless noted otherwise. In non-COVID times, meetings are open to the public and you are most welcome to attend. Past minutes and agendas, along with other information on Council meetings can be found on our website.

Elected Members: If you have a question or concern you'd like to raise, Elected Members can be contacted by phone or email.  See who your elected members are and their contact details. 

Customer feedback: If you would like to provide feedback to Council or make a request for service, please complete a Customer Feedback Form.

Facility hire and events: Council maintains a number of indoor and outdoor facilities for community use. View Council's Facility Hire Policy, application form, fees and charges. 

If you are planning a public event, please refer to Council’s Event Management guidelines, tools and forms and don’t forget to list your community event on Council’s event calendar.

Sport and recreation: Council owns and/or maintains a number of sport and recreation spaces. These include parks, reserves, playgrounds, Boyer Oval, Kensington Equestrian Park, two outdoor swimming pools (New Norfolk and Bushy Park, open seasonally), Derwent Valley Sports Centre (operated by PCYC), New Norfolk Tennis Club, The Esplanade and river pontoon, and more. These facilities are managed in a variety of ways, contact Council to enquire.

Planning and building: Council delivers a range of building, planning and development Services. You can find some frequently asked questions, Council’s permits and application forms and see Development Applications currently being advertised on our website.