Covid-19 Information and Updates - Updated 6 January 2021

To reduce the number of face-to-face interactions with the community and protect our staff and their ability to carry out ongoing essential services, the Derwent Valley Council Offices are open to the public from 10am - 4pm from Monday 24 August for essential visits only.

Council operating hours are still 8.15am – 5pm (Mon - Fri) and Council services can be accessed over the phone, by email or via our website. We encourage all enquiries by phone or email where possible.

Information on the Tasmanian Government and Council's response to COVID-19.

This information includes support available to individuals, business and community organisations including grant funding and mental health support and where to access further information around the pandemic and Council services.

Please stay home, save lives. Practise social distancing and good hygiene practises.

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Customer Feedback

If you would like to provide feedback to Council or make a request for service, please complete the Customer Feedback Form below.

If you would like to speak to us instead, please see our phone numbers and operating hours here.

Please check you have supplied all relevant information to your enquiry and click the Submit button.

If you have chosen to receive a reply, we will get back to you with an outcome or answer to your enquiry within 10 working days.

Derwent Valley Council values your feedback.

If you would like to make a formal complaint about the level or quality of service provided by Council, or behaviour of a Council employee or Agent, please use this form.