Making a complaint
Complaints relating to nuisances created by dogs as lodged under Section 47 of the Dog Control Act 2000 attract a fee as prescribed in the Fees and Charges Register. This fee is refundable on substantiation of the complaint.
As per the Council's Dog Management Policy (section 5.8), the Council recognises the right of community members to seek assistance in dealing with nuisances created by dogs. This is best achieved by open communication between Council Officers, the complainant, and the dog owner/s.
The Councils’ Municipal Inspector will not respond to complaints made anonymously. The Council maintains the right to ask the complainants name, address, and telephone number. This information is strictly confidential. The Councils’ Municipal Inspector will not deal with complaints of a frivolous or vexatious nature.