We are committed to protecting your privacy and managing your personal information in a secure environment.

We will only collect necessary personal information from you directly and with your express consent.

When you browse our website, our system automatically makes a record of your visit for statistical purposes. No attempt will be made to identify users except in the unlikely event where it is necessary for legal purposes.

We will only record your email address if you send us a message and it will only be used for the purpose for which you provided it. We will not disclose your email address to other persons or organisations without your consent.

For more information see Derwent Valley Council's Privacy Policy.


By visiting and using this website you agree to the following terms:


Unless expressly stated otherwise, Derwent Valley Council claims copyright ownership of the content of this website ("the Material").

You may download, display, print and reproduce the Material in unaltered form (attaching a copy of this notice) for your personal, non-commercial use. The Derwent Valley Council reserves the right to revoke such permission at any time.

Apart from this permission and uses permitted under the Copyright Act 1968, all other rights are reserved.

Requests for further authorisations, including authorisations to use the Material on this website for commercial purposes, should be directed to the General Manager


The Material has been made available for general personal use only and is provided without any express or implied warranty as to its accuracy or currency.

All access to, and use of, the Material is at the user's risk.

The Derwent Valley Council accepts no responsibility for the results of any actions taken on the basis of information on this website, nor for the accuracy or completeness of the Material.

Before relying on the Material or any part of it you should independently verify its accuracy or completeness.
The Derwent Valley Council expressly disclaims all and any liability and responsibility to any person in respect of the consequences of anything done or omitted to be done by such person in reliance, whether wholly or partially, upon this website or the Material.

No warranties or representations are made by the Derwent Valley Council about this website, or the Material including any warranties or representations as to the accuracy of the Material or its suitability for any particular purpose. We do not warrant that the Material is free of infection by computer viruses or other contamination. We exclude, to the full extent permitted by law, any liability arising as a result of the use of this website or the Material. Where liability cannot be excluded our liability is limited to the resupply of the Material, or the reasonable cost of having the Material resupplied.

The Derwent Valley Council will not be liable for any indirect or consequential loss, including loss of profits arising out of the use of this website or the Material.

Legal Advice

The Material is not intended to be legal advice. Legal or other professional advice should be sought before acting or relying on the Material or any part of it.

Linked Sites

This website may contain links to other websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with linked websites.

Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

Security of Information

Whilst we strive to protect data transmitted over the Internet, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. For more information on how we manage security see the Privacy Policy.

Changes to Material

The Derwent Valley Council reserves the right to alter, amend, vary or otherwise change the Material at any time and without notice to you.

Variation of Terms

We may alter these terms of use at our discretion without notice to you.

Privacy Policy

In order to provide you with services we need to collect and use information about you.

This page explains how Derwent Valley Council collects and uses any information you give to us and the ways in which we protect your privacy.

We are committed to protecting your privacy and managing your personal information in a secure environment to ensure that personal information is protected and to specify guidelines for the collection, use and disclosure of that personal information.

Collection of your personal information including sensitive information

We will only collect necessary personal information from you directly and with your express consent. We will clearly indicate what information is necessary to access Derwent Valley Council's products and services including transactions. We may offer the opportunity for you to provide further information so that we can provide you with improved services; however, provision of this information is at your discretion (except where it is a legal requirement).

We will not ask for or collect any sensitive information about you such as religion, marital status, health information or gender unless it is necessary to meet legal, public interest or statistical requirements related to and required by the transaction you have requested. Provision of this information is at your discretion except where it is a legal requirement and you will be notified if this is the case.

Derwent Valley Council may automatically record other information as well. This information is used to improve the performance of Derwent Valley Council website and to provide you with better services.

When you visit this site our internet Service Provider makes a record of your visit and specifically logs the following information for statistical purposes -(the users server address, the users top level domain name (, etc.), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used). Any data collected will not be used to identify users unless there is a legal obligation to do so.

We do not record your email address unless you choose to send us a message. It will only be used for the purpose for which you have provided it and will not be disclosed without your consent.

We also track the pattern of visitor usage to Derwent Valley Council website using a facility called a cookie. Cookies are small data files that we send to your computer so we can remember (your user ID, your password for access to our site, how many times you visited us before, the way you have chosen to view our site on earlier occasions).

Cookies can make using Derwent Valley Council website easier for you by storing information about your preferences on a particular website. The use of cookies is an industry standard and most major websites use them. Most Internet browsers are pre-set to accept cookies but if you would prefer not to receive any cookies, you can configure your browser to refuse them, or to give you the option to receive them or not each time.

How we use or disclose your personal information

We will keep you informed of the personal information we hold. We will only use your personal information for the purpose for which you gave it to us and we will not pass your information on to third parties unless

  • You have given us your consent to do so; or
  • we are required by law to do so, or
  • there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health: or
  • the person or organisation is an agent or contractor with who will be required to maintain the same or similar privacy principles as specified in the privacy legislation.

Security and quality of the information you send

We will take all reasonable steps to ensure the data quality and security of your personal information and undertake to remove it from our system when it is no longer required (except when archiving is required).

Unfortunately no data transmission over the Internet can be guaranteed to be 100% secure, as with other channels of communication, fraud is always a possibility. While we take all reasonable steps to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services.

If you have concerns in this regard, Derwent Valley Council has other ways of obtaining and providing information. Normal mail, telephone or fax facilities are available (click here).

How to access and correct your information

If you wish to access or make changes to the personal information held by us please contact us (click here).

There may be circumstances where it is not reasonable to provide you with access to the personal information we hold about you. These circumstances may include where we believe that providing access would be unlawful; or may pose a serious threat to life or health of an individual or to public safety; or would reveal pending legal proceedings or prejudice an investigation in to unlawful activity.

If we do not allow you to access details of your personal information you can request access in accordance with the Freedom of Information Act.


You do not have to disclose personal information to browse this site. Wherever it is legal and practical to do so transactions may be carried out without you having to identify yourself.

Other privacy information

Derwent Valley Council site contains links to other websites. This privacy policy only applies to our site, so you should read the privacy policy of any site that collects personal information.

Please be aware that if you post personal information on public sites (chat rooms) you may receive unsolicited messages.

You can obtain more information about privacy by referring to the Australian Privacy Commissioners Website

How to contact us

If you have an questions or concerns or if you wish to contact us about your privacy, please contact Derwent Valley Council.